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FREQUENTLY ASKED QUESTIONS

1. Question : Account Deactivation/forgotten password
Answer : Each time you are De-activated, Kindly wait for 24 working Hours and use your matric number for both the username and password i.e.
Username:Matric number
Password:Matric number

2. Question : Error on biodata
Answer : kindly proceed to MIS to lodge your complaint.

3. Question : Pin has been used/invalid pin
Answer : Provide your pin details through mail@ui.edu.ng

4. Question : upgrading to next academic level/incorrect levy displaying on my portal page.
Answer : For Stallite, Kindly be patient...we are attending to freshers

5. Question : 'Student does not exist' at the finance office
Answer : for stallites, pls be patient ...The upgrade is ongoing

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